Plain language, no traps. This is the agreement between your agency and Fandash.
These terms govern your use of Fandash, an operations platform for agencies that manage creators on Fanvue. They form a contract between Fandash ("we", "us") and the business you represent ("you", "your agency"). By creating an account, connecting a creator, or using the service you accept them, and you confirm you are authorized to accept them on your agency's behalf.
Fandash is a business tool sold to businesses, not a consumer product. Consumer withdrawal rights do not apply.
Everyone who uses Fandash must be 18 or older. Keep your account information accurate and your credentials to yourself. You are responsible for everything done under your agency's accounts, including by your team.
Fandash gives you roles and granular permissions so you can decide who sees what. Configuring them is your job, not ours. Access you grant to teammates, chatters, and clients is granted on your authority, and we act on the permissions your account holds at the time of the request. We record significant actions in an audit trail so you can see who did what.
Fandash is an independent product that connects to Fanvue through its official API. We are not affiliated with, endorsed by, or sponsored by Fanvue, and nothing here creates a relationship between you and Fanvue that their own terms do not already create.
You remain bound by Fanvue's terms, and you agree not to use Fandash in any way that breaches them. Because the service depends on an API we do not control, we cannot promise its availability, its behavior, or that it will keep returning the data it returns today. If Fanvue changes or withdraws part of its API, affected features may change or stop, and that is not a breach of these terms.
Creators join Fandash by authorizing access to their own Fanvue accounts through Fanvue's official connect flow. We never ask a creator for her Fanvue password, and we never accept one. The authorization screen is shown every time, so a creator always sees what she is granting, and she can revoke it at any time from Fanvue or by asking you to disconnect her in Fandash.
You warrant that your agency has a genuine working relationship with every creator on your roster, and the authority to act on her behalf for the things you use Fandash to do, including messaging fans in her name and publishing content to her account. If that authority ends, disconnect her promptly.
When you connect a creator, Fandash mirrors her Fanvue data into our database so the product is fast. That includes fan profiles, conversation history, purchases, and spending patterns. This is personal data about people who are not party to this agreement.
For that data, your agency is the controller and we are the processor: you decide what is collected and why, and we act on your instructions. Our Data Processing Agreement forms part of these terms and governs it. If you do not accept the DPA, do not connect a creator.
You warrant that you have a lawful basis for every purpose you use Fandash for, and that the necessary notices have been given to the people whose data you bring in. This matters most for two features. Fan sentiment analysis sends conversation transcripts to an AI provider, and on an adult platform those conversations can reveal information about a person's sex life or sexual orientation, which is special category data under Article 9 of the GDPR. Voice cloning creates a biometric identifier of a creator. For both, you warrant that you hold explicit consent or another Article 9 condition, and that you can produce evidence of it. Do not enable a feature you cannot lawfully support.
Fandash uses third-party AI providers to draft captions, translate messages, produce voice notes, and score fan sentiment. The current providers are named in our Privacy Policy. We contract with them so that your content is used to deliver the feature and not to train their models, and we will tell you if that ever changes.
A creator's voice may be cloned only where her consent is recorded in Fandash, together with who obtained it and how. She can withdraw it at any time, and withdrawal deletes the clone and stops further generation. Recording a consent you did not actually obtain is a serious breach of these terms.
AI output is generated by machines and can be wrong, off-tone, or unsuitable. Your agency stays responsible for everything it sends, publishes, or acts on, however it was drafted, and you should review output before it reaches a fan. Sentiment scores and health figures are decision support, not advice and not guarantees. Heavy usage of metered features may be limited or charged as described on the pricing page.
Fandash is free for all features until September 1, 2026. We collect no payment card during the free period and nothing converts to a paid plan automatically. When the free period ends you choose a plan in the app, and if you choose nothing your account moves to read-only rather than being billed.
Published prices exclude VAT and other taxes, which we add where we are required to. We give at least 30 days notice before a price change takes effect for you. We never take a percentage of your creators' earnings, and we never take payment from a creator.
Do not use Fandash to break the law, infringe anyone's rights, or harm anyone. Specifically, you agree not to:
We may suspend access that puts the service, other customers, a creator, or any other person at risk. Where we can, we tell you first; where we cannot, we tell you as soon as we are able, unless the law prevents it. We will restore access once the cause is resolved.
Your agency's data stays yours. You grant us a non-exclusive licence to host, copy, process, transmit, and display it only so far as we need to in order to run the service for you, and for no other purpose. That licence ends when the data is deleted.
You can export your records and leave at any time. We may use aggregated, de-identified usage statistics to operate and improve the product, provided they cannot reasonably be used to identify your agency, your creators, or any fan.
Fandash, its software, design, documentation, and brand belong to us and our licensors. These terms give you a limited, non-exclusive, non-transferable, revocable right to use the service while your account is in good standing, and no other rights. You may not copy, decompile, or reverse engineer the service except to the extent the law says you may despite this clause.
If you send us feedback or suggestions, we may use them without obligation to you. We will not use your agency's name or logo as a reference without your permission.
We work to keep Fandash fast and available, but no online service is up 100% of the time and we do not promise that it will be. We do not currently offer a contractual uptime commitment. Planned maintenance is announced in advance where we reasonably can.
Support runs on business days by email and through our community channels, and we aim to acknowledge within one business day. Features evolve, and if we materially reduce something your agency relies on we give reasonable notice first.
You can close your account whenever you like. We can end this agreement on 30 days written notice, or immediately if you commit a serious or repeated breach of these terms, if your use puts other people at risk, or if we are required to by law.
When the agreement ends, creator connections are revoked and access stops. For 30 days after closure you can ask us for an export of your agency's records, and we will provide it in a structured, commonly used, machine-readable format. After that window we delete your agency's data from our production systems, and backups containing it roll off within a further 35 days. We keep only what the law requires us to keep, such as accounting records, and consent records for as long as we may need to evidence them.
Sections covering your content licence, our property, liability, indemnity, confidentiality, and governing law survive the end of this agreement.
Except where these terms say otherwise, the service is provided as is and as available. To the extent the law allows, we exclude all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that mirrored data will always match Fanvue exactly, or that defects will be corrected. We make no promises about revenue outcomes; attribution, health scores, and analytics are decision support, not guarantees.
To the extent the law allows, neither side is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, or loss of anticipated savings, whether or not it was foreseeable.
Our total liability arising out of or in connection with this agreement, whether in contract, tort including negligence, or otherwise, is capped in aggregate at the greater of the fees your agency paid us in the 12 months before the event giving rise to the claim, or 100 EUR.
Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for wilful misconduct. Nothing in this section limits either side's obligations or liability under the Data Processing Agreement or the GDPR.
You agree to defend us against, and cover us for, third-party claims and the reasonable costs, damages, and legal fees arising from them, where the claim arises out of your content, your roster relationships, your instructions to us as processor, your lack of a lawful basis for data you brought into Fandash, or your breach of these terms. We will tell you promptly about any such claim, let you control the defence of it, and give you reasonable assistance at your cost. You may not settle a claim in a way that admits fault on our part or imposes an obligation on us without our written consent.
Each side may receive information the other treats as confidential. Each of us agrees to use the other's confidential information only to perform this agreement, to protect it with at least reasonable care, and to disclose it only to people who need it and are under equivalent duties. This does not apply to information that is public through no fault of the receiver, was already lawfully known, or is independently developed. If the law or a court requires disclosure, the receiving side may disclose the minimum necessary and, where permitted, tells the other side first. These duties continue for three years after the agreement ends, and indefinitely for personal data, which is governed by the DPA instead.
Force majeure. Neither side is liable for failing to perform because of something outside its reasonable control, including natural events, war, civil unrest, industrial action, failures of telecommunications or internet infrastructure, and acts or outages of upstream providers including Fanvue. The affected side tells the other promptly and does what it reasonably can to limit the effect. Payment obligations already accrued are not excused.
Assignment. Neither side may assign this agreement without the other's written consent, except that either may assign it in full to a successor in a merger, acquisition, or sale of substantially all assets, on written notice. We may use subprocessors as described in the DPA.
Independent contractors. Nothing here creates a partnership, joint venture, agency, or employment relationship between us. Neither side may bind the other.
Severability and waiver. If any part of these terms is held unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force. A delay or failure to enforce a right is not a waiver of it, and a single waiver does not waive anything else.
Entire agreement. These terms, together with the Privacy Policy and the DPA, are the whole agreement between us about the service, and they replace anything said or written before. Neither side relies on any statement not set out in them, though nothing excludes liability for fraudulent misrepresentation. Your purchase order terms do not apply. If the documents conflict, the DPA governs personal data and these terms govern everything else.
Notices. We send notices to the email address on your account owner's profile, and to any billing address you give us; it is your job to keep those current. You send notices to us at legal@fandash.io. Notices by email are treated as received on the next business day.
No third-party rights. Nobody other than you and us can enforce these terms, except that our affiliates may rely on the liability and indemnity sections.
These terms and any dispute arising out of them, including non-contractual disputes, are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction. This does not affect any mandatory protection you have under the law of the country you are established in. Before starting proceedings, each side agrees to raise the issue in writing and give the other 30 days to resolve it in good faith.
If we change these terms we post the new version here and email account owners at least 30 days before a material change takes effect. Continuing to use the service after that date means you accept the change; if you do not, you may close your account before it takes effect and we will refund any fees paid for the unused period. Questions go to legal@fandash.io.